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Honda Civic 2013 Navigation Stereo Help


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When my car loads up and I want to use my phone I hit the phone button on the right side. When I do this I get this message. I have tried disconnecting the battery from the car, and I have tried resetting the stereo, but it looks like I only reset the navigation and not the stereo it self. How can I fix this so the error message goes away. No matter what I do, the error message is still there even if the phone is no where near it. It says Now Loading... Please Wait. It has been there for over 6 months now and I can't seem to find a way to reset it. Please help if you can. Thank you in advance.

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