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Honda Dealer Service Departments Not Regulated by Honda


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Went in for maintenance at a dealership in Peoria Arizona the other day, and was surprised when the service dept refused to follow the Maintenance Minder "A" schedule of oil change only(no filter).  They had no answer as to why A and B exist, just refused to do A.  I emailed Honda and based on the below response, sounds like any mechanic shop is a good as going to a "Honda" service center:

 

"Thank you for writing to us. We apologize for our delayed response and hope this message finds you well. Each Honda dealership is an independent business, as such they may set their own policies. If this location will only perform oil changes with filter changes and this is how they have structured their pricing that is within their rights. Please note you are not obligated to have the service performed with them. Below you will find a link to our dealer locator tool, we hope this will help you find a location that better meets your needs.

https://automobiles.honda.com/tools/dealership-locator

We welcome you to contact us with any additional questions. Our customer service team can be reached on Twitter @HondaCustSvc, or via Live Chat through our website, http://owners.honda.com/help/customer-relations.

Kind regards,


Honda Automobile Customer Service
Case #10169690
"

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