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Honda Civic 2013 Navigation Stereo Phone Help


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When I turn on my car and want to use my phone, I get this error message. After 6 months it still will not clear. I have tried to disconnect the battery from the car, and tried resetting the stereo back to factory through the navigation, and still no help. It could be that I did the reset wrong, because it only reset the Navigation and not the Bluetooth portion of the stereo, and that seems to be where I need the reset to happen. Thank you in advance if you know how to solve this, and see picture below for a more accurate description of what is not going away. This is for a Honda Civis Hybrid 2013 Navigation Stereo.


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